Art. 1 Scope of validity

These General Conditions govern the booking and / or purchase of stays and / or packages (hereinafter "services") by customers / consumers made remotely, with a request via email, by telephone or via the telematic network on the website www di Cignella srl, with registered office in 50129 Florence (FI), VIa delle Mantellate, 8 - VAT number 01153880529.

These General Conditions of Sale, available online on the website, are made available to customers / consumers who can print them or save them in digital format on their computer memory. Customers / consumers should carefully examine these General Conditions before proceeding with the booking and / or purchase of services on the Cignella srl ​​website. In any case, before completing the electronic procedure for forwarding the purchase order, these General Conditions are shown to the customer / consumer, and the same must proceed to their full and unconditional acceptance by placing a tick in the dedicated box in order to proceed with the purchase.

Purchase orders received by Cignella srl, by email, by telephone or placed online through the homepage, are governed exclusively by the following general terms and conditions in the form valid at the time of the order.


Art. 2 Conclusion of the contract and right of withdrawal

The order sent through the Cignella Resort srl website by the customer / consumer is a contractual offer that Cignella Resort srl reserves the right to accept.

The prices published on the website at the time of ordering will be applied, to be made using the appropriate online order form, by email or by telephone.

It is necessary to check whether the amount indicated for the selected services is correct before sending the order. When sending the order through the computer interface of the site, the customer / consumer will be required to press a virtual button which will certify that the customer / consumer has acknowledged that the sending of the order and its subsequent acceptance by part of Cignella Resort srl will involve the payment of a price.

The contract between Cignella Resort srl and the customer / consumer is finalized with the written confirmation (or automatic response of the site) by Cignella Resort srl, summarizing the customer's purchase proposal, to the e-mail address indicated by the customer / consumer at the time of placing the order; this e-mail communication will perform the function of accepting the order sent by the customer / consumer.

The customer / consumer acknowledges that the contract has as its object the supply of services relating to free time such as, by way of example and not limited to, the hotel stay, for which Cignella Resort srl undertakes to provide them on a date or a specific execution period and, therefore, THE RIGHT OF WITHDRAWAL provided for by art. 52 of the Consumer Code, according to art. 59 paragraph 1 letter. n) of the code itself; Pursuant to Article 16 of Directive 2011/83 / EU of the European Parliament, the right of withdrawal within 14 days does not apply to hotel bookings.


Art. 3 Terms and conditions of payment

The purchase price becomes payable with the order confirmation. The prices in effect at the time of the order will be applied.

Payment must be made by credit card. Cignella Resort srl accepts Visa and MasterCard. The credit card details will be provided together with the order, directly on the web page. The data will be transmitted directly to our server, via a secure connection (128-bit SSL encryption). As soon as the transaction is carried out, the data will be automatically deleted from the server. In this way we can guarantee maximum safety. In the case of reservations and / or purchases made by telephone, a confirmation email will be sent with the link of the bank to connect to in order to pay by credit card. Of course, credit card details can also be communicated by telephone.

At the explicit request of the customer / consumer it can also be done by bank transfer, in which case the payment terms will be agreed between the parties.

Only the confirmation of the order, after verification of payment, by Cignella Resort srl gives rise to the right to use the service purchased.


Art. 4 Deposit and cancellation policies

Each rate, package and / or service has its relative deposit and cancellation policy. Customers / consumers should carefully examine the deposit and cancellation policies present in each rate and / or package before proceeding with the booking and / or purchase of services on the Cignella Resort srl website.

Acceptance by placing a check in the dedicated box before proceeding with the purchase confirms acceptance of the conditions indicated in the relevant deposit and cancellation policies.


Art. 5 Use of booked and / or purchased services

To use the services purchased, the confirmation received from Cignella Resort srl together with the identity documents of all residents must be delivered to the reception of the hotel upon arrival,

The provision of the services will take place only after the presentation of this confirmation.

No reimbursement will be due for unused services and / or for early departures and / or for a decrease in the components inserted in the booking and / or purchase of the services.


Art. 6 Warranty and liability

The correspondence between the images published on the website and their real appearance may differ.

Cignella Resort srl is responsible for damage caused by the use of the services, only if such damage occurs despite compliance with the indications and instructions for use.


Art. 7 Data protection

Pursuant to and effects of art. 13 of Legislative Decree 196/03 (Privacy Code), and of the EU Regulation no. 679/2016 (GDPR), the customer / consumer declares to have been informed about the methods of data processing and the purpose of the same, as well as about their rights established by art 7 of Legislative Decree 196/03 and subsequent amendments. By clicking on the icon at the bottom of the general terms and conditions, the customer declares to have received and taken note of the above information and agrees, pursuant to art. 23, to the processing of their data for the purposes described above.

In all transactions, your data will be encrypted using Secure Socket Layers, the SSL encryption system.


Art. 8 Applicable law and exclusive court

The exclusive jurisdiction is the Court of Florence. The contractual relationships will be governed exclusively by Italian law.